1. Seller should list the product in IDRL Market with complete and accurate details and share the same in the PayProtect group that allows the Buyer to get a complete and correct understanding of the features and condition of the product.
Any attempt or forgetfulness on part of the seller to hide/mislead details about the product that would lead to Buyer dissatisfaction and dispute will go against the Seller in the event of a dispute between the Buyer and Seller.
The extent to which the Seller has hidden details about the product will be solely decided by the PayProtect Admin after examining the details and proofs available in the PayProtect group and accordingly the decision will be conveyed to both Buyer and Seller.
The Buyer should also clarify all his doubts with the Seller and ask for working videos of the product (except when it's completely new sealed unopened package).
Real images of the product in hand of the seller are mandatory in all conditions of the product whether its New, Like New or Used or in any other condition.
It is also highly recommended that the Buyer and Seller have a video call if there are any doubts about the product and its condition or any missing details.
They should also have a video call if its deemed necessary that the Buyer requires assistance with the product before unboxing it.

2. Pre-order Products: If its a pre-order then the Seller is expected to share as accurate as possible details about the product and its condition and then proceed with sharing images and videos of the product as mentioned in the PayProtect steps when the Seller receives the product.
If working video of non-new/unsealed products is not available in the PayProtect group, then it's considered a fault of both Buyer and Seller of not following PayProtect steps.

3. Batteries: Please read the battery policy in section E completely

4. Seller must upload single continuous video of packing product to Google Drive/Youtube that clearly shows each item being packed and share.
Image/video of just packed product from outside or individual WhatsApp videos will not be accepted as proof in the event of a dispute.

5. Buyer must upload single continuous video of unboxing and testing to Google Drive/Youtube and share.
Individual WhatsApp videos will not be accepted as proof in the event of a dispute.

6. Buyer will get max. 24 hrs after product is delivered by courier to submit the single continuous unboxing and testing video after which payment will be auto released to Seller.

7. DMs between Seller and Buyer will not be accepted as proof to resolve disputes.

8. All proofs must be shared in the WhatsApp group only and where they are required to be attached in the IDRL App.

1. Buyer and Seller are required to mark their respective PayProtect steps in the IDRL App compulsorily only after that step has been completed by them.

2. Failure to mark any step will halt the entire PayProtect process irrespective of any communication in the WhatsApp group and PayProtect Admin will simply not respond in the PayProtect group nor will it send any reminder.

3. It is solely the responsibility of the Buyer and Seller to make sure that the steps are marked and alert each other if they are not marked.

1. If a listing has multiple items, then the Seller will receive payment only after the Buyer has received all the items and they have been confirmed in satisfactory condition as per the PayProtect steps.

2. We advise against putting multiple items in a single listing for sale via PayProtect as there are many complexities involved in such transactions and it is difficult to resolve disputes in such cases.

3. It is best to list each item separately and use the PayProtect feature for each item separately.

1. To initiate a PayProtect transaction, either Buyer or Seller must be an X Member.

2. Having an X Membership for the Buyer means that he/she can initiate PayProtect transactions with both Free and X Sellers.

3. Having an X Membership for the Seller means that he/she can initiate PayProtect transactions with both Free and X Buyers.

4. The Buyer will pay a PayProtect fee of 2% of the mutually agreed price of the listing only when paying by UPI irrespective of whether hes an X Member or not.
Shipping Price does not attract any PayProtect Fee.

5. The Buyer will pay a PayProtect fee of 5% of the mutually agreed price of the listing only when paying by Credit Card irrespective of whether hes an X Member or not.
Shipping Price does not attract any PayProtect Fee.

6. PayProtect Fee is levied only on the Buyer and not on the Seller. The Seller does not pay any PayProtect Fee.

1. Buyer and Seller should examine the condition of the battery together over a video call. This is MANDATORY.

2. Simply sharing pics and videos of the battery without a video call will not be accepted as proof in the event of a dispute.

3. If the video is not performed before the battery is shipped, then IDRL PayProtect will not be applicable and the Buyer and Seller will have to sort out their differences between themselves.

1. A return must be approved by the PayProtect Admin before it can be initiated by the Buyer.

2. If the Buyer sends the product back to the Seller without approval from PayProtect Admin, then the Buyer will be responsible for the loss and money will be released to the Seller.

3. The PayProtect Admin will solely decide whether the product is defective or unsatisfactory after hearing from both Buyer and Seller and based on the proofs that are available in the PayProtect group and IDRL App.

4. Seller will pay for return shipping cost if Buyer has followed all his responsibilities as given in section A. above which is confirmed by PayProtect Admin.

5. Buyer will pay for return shipping cost if he has not followed his responsibilities while Seller has followed his responsibilities as given in section A. above which is confirmed by PayProtect Admin.

6. Seller and Buyer will split the shipping amount 50-50 of the return shipping cost if both Buyer and Seller have not followed their responsibilities as given in section A. above which is confirmed by PayProtect Admin.

7. Seller will be given max. 12 hrs to confirm his return shipping address to Buyer as per his details available in the PayProtect Screen of the IDRL App failing which Buyer will ship the item to the Seller's address as given in the IDRL App.

8. During return Buyer will follow the exact reverse steps as those followed by Seller during forward shipping such as uploading single continuous and complete packing video to Google Drive/Youtube along with other required proofs.

9. Buyer will receive the money only after Seller has received back all the items of the listing.

10. Seller has to perform the same steps of unboxing and testing and uploading video on Google Drive/Youtube.

11. Money will be auto released to Buyer if Seller does not respond within 24 hours after return is received.

1. Seller and Buyer will make sure that they purchase shipping insurance for the product whenever possible during BOTH Forward & Return Shipping.

2. If product is not insured and it is damaged during shipping, then IDRL will NOT be responsible and will NOT be able to make any decision or compensation in any way and Seller and Buyer alone will have to sort out their differences.
They will not hold IDRL or PayProtect responsible for this and if they do then future PayProtect requests from them will not be accepted.

1. At any point in time during an ongoing PayProtect, the Buyer is disallowed from dismantling, modifying, repairing, reverse engineering the received product or any such activities that could potentially hamper the original condition of the product.

2. If the Buyer performs any of such above activities on the product without the Seller's consent, then the Buyer will be responsible for the loss and money will be released to the Seller.

1. If you are new to the hobby, then we strongly recommend that you first learn from the community and get knowledgable about the basics before buying any product via PayProtect or on IDRL Market.

2. You should also first buy a new product from a reputed seller and not a used product from a random seller.

3. If you are buying on PayProtect for the first time or you are not knowledgable about the product that you have purchased then you should get on a video call with the Seller during the unboxing and testing step of PayProtect and seek appropriate guidance from the Seller.

1. 10 am to 6 pm from Monday to Saturday. All PayProtect Admin steps including creation of WA Groups and releasing/refunding payment will be done during these hours only.

2. Buyer and Seller can communicate 24/7 with each other in PayProtect WA Group.

3. Kindly see the IDRL App Newsfeed for notices regarding any special/holiday/out of office hours. These will also be displayed at the top of any PayProtect screen in the IDRL App.

1. In case of any dispute, the PayProtect Admin will hear both sides and make a decision based on the proofs available in the PayProtect group and in the IDRL App.

2. The PayProtect Admin will make a decision based on the PayProtect Policy and the PayProtect Policy is final and binding on both the Buyer and Seller.

3. The PayProtect Admin will not entertain any DMs or calls from either the Buyer or Seller. All communication must be done in the PayProtect group only.

4. Do not tag the PayProtect Admin unless it is absolutely critical. First check whether all the steps have been followed and whether they have been marked in the IDRL App.

5. The PayProtect Admin will get all notifications from the IDRL App only so kindly keep the communication in the WhatsApp Group to the point.

6. The PayProtect Admin will not entertain any requests for exceptions to the PayProtect Policy. All requests for exceptions will be rejected.

7. The PayProtect Admin should not be disturbed outside of the PayProtect working hours which are communicated to the Buyer and Seller at the start of the PayProtect and by the IDRL Bot.

8. The Buyer and Seller shall first try to resolve the dispute amicably between themselves before approaching the PayProtect Admin.

9. The Buyer and Seller are required to be professional and ethical in their dealings with each other and with the PayProtect Admin.
Any unethical behaviour will not be tolerated and will result in the PayProtect Admin taking a decision against the offending party.

There are very rare cases where the Buyer and Seller are unable to resolve their differences and when both parties have either followed or not followed the PayProtect steps and in such cases the Buyer and Seller should try their very best to mutually resolve their differences failing which they will need to obey the decision that is given by the PayProtect Admin.

In all cases that are not covered, decision of the PayProtect Admin is final and will have to be followed by the Seller and Buyer.